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Note:

Download Adobe Connect APK to your PC; Open Adobe Connect APK using the emulator or drag and drop the APK file into the emulator to install the app. If you do not want to download the APK file, you can install Adobe Connect PC by connecting your Google account with the emulator and downloading the app from the play store directly.

Download Adobe Connect On Laptop; Download Adobe Connect Mac; Jan 16, 2017. To attend an Adobe Connect session, you can use the Adobe Connect application for desktop for Adobe Connect 9 and later. The IT departments can deploy these clients for Hosts, Presenters, and participants across their organizations using silent installation method. Download Adobe Connect for PC free at BrowserCam. Developed Adobe Connect Adobe Connect for Android OS and then iOS even so, you may well install Adobe Connect on PC or MAC. Why don’t we discover the prerequisites for you to download Adobe Connect PC.

This article applies to Adobe Connect versions that supports Adobe Connect add-in. Starting Nov 2017, Adobe introduced the new Adobe Connect application for desktop that replaces the old Adobe Connect add-in for Adobe Connect version 9.x and later. If you are on Adobe Connect version 8 or earlier, you can continue to use Adobe Connect add-in.

The latest version of Adobe Connect Add-in is 11.9.966.0 for Windows and 11.9.959.0 for Mac OS.

Adobe Connect Add-in is needed for functionality specific to meeting hosts and presenters on Windows and Mac OS. The minimum required version of the Add-in for Adobe Connect 9.2 update is 11.9.949.0 for both Windows and Mac OS. However, Adobe strongly recommends moving to the latest versions available.

You are asked to install the new add-in under the following circumstances:

  • You try to start or join 9.2 meeting for first time and have older version of the Add-in installed.
  • You start screen sharing, application sharing, or share PowerPoint (PPTX format) files, and don’t have the latest version of the Add-in installed.

The new Add-in is based on Flash Player 11.9. It provides better performance and security, besides fixing several known issues since the last forced version:

Issue tracking number

Issue description

Fixed in 11.9.949.0

3640745

Fixed issue where high CPU and memory usage was observed after Add-in update to 11.2.385.0

3605441

Reimplemented AS2 SSO APIs in AS3 to re-enable SSO support in the C9 Add-in

3630883

Fixed issue where screen shares running in full desktop mode are truncated.

3606223

Fixed issue in which Windows add-in crashes while screen share on particular resolution (1366 * 768).

3587157

Mac Add-in: Fixed issue where while making recording offline, FLV file creation on Mac add-in was not paused while buffering.

3582610

Fixed issue where share dialog was being captured while sharing desktop on Win 8.

3583894

OSX 10.9: Fixed issue where user was unable to share apps or windows

Fixed in 11.9.959.0

3707621

Addin crashes on request control when Secure Desktop sharing.

3431380

Connect Meeting Addin randomly crashes for Hosts and Presenters

Fixed in 11.9.966.0

3709517

Fixed issue where visuals didn't show up in Offline FLV file recordings created from Windows 8

3711326

Fixed issue in which high CPU and memory usage using custom pods (rPhone and Vantage Point) on few machines

Windows

Click here to download Windows Add-in.

  1. Save the file when prompted; by default, it's saved in the Downloads folder.
  2. Open the Downloads folder and open ac_addin_win_966.zip to extract the package (the package name is setup.exe).
  3. Open setup.exe to launch the installer.
  4. Follow the installer prompts to install the Add-In.

Mac OS

Click here to download the Mac Add-in.

  1. Save the file when prompted; by default, it's saved in the Downloads folder.
  2. Open the Downloads folder and open ac_addin_mac_959.z to extract the package (the package name is adobeconnectaddin-installer.pkg).
Know how to troubleshoot issues and errors related to Adobe Connect application for desktop on Windows and Mac.

Adobe Connect offers multiple ways to collaborate and attend remote sessions. You can use the Adobe Connect application for desktop with Windows and Mac OS, and Adobe Connect for mobile in Android and iOS.

To know more, read Adobe Connect application for desktop article.

The stand-alone Adobe Connect application replaces the old add-in, and is compatible with Adobe Connect 9 and later versions. However, if you are an Adobe Connect 8 user, continue to use the add-in available at the Downloads and Updates page.

Note:

Close all instances of the application before updating the application. If an instance of the application is open, the installer updates the application when the open instance is closed.

How do I get the application for desktop?

You can download the application from www.adobe.com/go/learn_desktop_en.

Alternatively, when you attempt to share your screen or a presentation in a meeting in the browser, the browser prompts you to install the application.

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To install the application, close all the instances of Adobe Connect and then start the installation.

How can administrators deploy the application?

If you are an administrator, you can silently deploy the Adobe Connect application for desktop using SCCM installation method, to multiple machines in your organization. For more information, see Install application for desktop.

My administrator installed the application on my machine but I cannot locate it.

Once the application is deployed, the users must log out and relogin for the application to be available for use.

How to proceed if installation fails because of download error?

Download

Retry after some time.

If you still cannot install the application, download the offline installer from the Downloads and Updates page. The latter is a self-contained installer that installs the application without downloading any more components from the Internet.

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After running the diagnostic test, Chrome does not provide the button to download the Flash Player.

Run the pre-meeting diagnostic test in a different browser.

How do I access the installation logs?

If the download fails, click Email Error Log. In your email client, the installation log file is attached automatically and you can send it to your administrator. Alternatively, you can access the log file directly at %tmp%Err[SomeString].tmp.log. For example, on Windows 10, the path is C:Users[UserName]AppDataLocalTempErr[SomeString].tmp.log.

How do I launch the application?

When you install the application, it creates a desktop shortcut.

If you cannot find the desktop shortcut, you can launch the application from the following installation path:

  • On Windows, the folder is %appdata%AdobeConnect. For example, on Windows 10 the default installation path is C:Users[username]AppDataRoamingAdobeConnect.
  • On Mac, the folder is /Applications/Adobe Connect/ directory for administrators and <HOME>/Applications/Adobe Connect/ for non-administrator users.

I cannot attend Events.

Currently, the application does not accept Adobe Connect Event URLs. Open these URLs in the browser.

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I cannot open content uploaded to Content Library.

Currently, the application does not accept Events and Content Library URLs of the following uploaded file types:

  • PDF
  • Adobe Presenter hybrid content (HTML and SWF)
  • All Adobe Captivate content types
  • Videos (MP4, FLV, and F4V)
  • MP3
  • SWF
  • Courses and curriculums

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Open such Content Library URLs in the browser.

The supported content types are:

  • PPT/PPTx
  • Adobe Presenter HTML-only and SWF-only
  • Images (PNG, JPEG, GIF)
  • HTML

I cannot rid of the application shortcut on my desktop.

The Adobe Connect application for desktop creates a shortcut on the desktop every time it is launched.

On Mac, I just installed the application but a meeting opens only in the browser.

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Mac users who have installed the application, are able to access a meeting only in the browser and the freshly installed application does not launch.

Disable Adobe Flash in your browser and re-access the meeting in a browser, to launch the application.

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When I access a meeting in Chrome, my application does not open and the workflow is stuck in a loop asking me to install the application.

Via Chrome browser, when opening a meeting in the application for the first time, if you do not associate the application as the handler of the connectpro protocol, then Chrome cannot launch the application. When prompted to associate connectpro protocol with the already installed application on your machine, if you select to not be reminded again then follow these instructions to get the prompt again.

  1. On Windows, at C:Users[username]AppDataLocalGoogleChromeUser DataDefault, open the Preferences file.
  2. Locate the string connectpro in the Preferences file.
  3. Change its value from true to false. That is, change 'connectpro':true, to 'connectpro':false, and save the file. Alternatively, remove the string 'connectpro':true, and save the file.

Even though the application is installed, my browser cannot detect it and does not launch a meeting in the application.

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For various reasons a browser may not be able to detect that the application is already installed on your desktop. In this case, it prompts you to install the application again. Follow the on-screen instructions and reinstall the application.

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